Part of Northampton Museum’s expansion project includes an exciting new shoe gallery, showcasing the museum’s internationally important shoe collection. The review flagged Queen Victoria’s wedding shoes as the prime candidate for conservation plus a pair of concealed shoes, the latter requiring ethical considerations. NMS Conservation & Design Services came highly recommended to us. The window of opportunity to carry the work out was very short but communication was concise and prompt, the details in the written estimate accurate and clear, ethical considerations were adhered to and the work was carried out to a very high standard. We would definitely consider them for future work and recommend them to others.

Rebecca Shawcross, Senior Shoe Curator, Northampton Museum and Art Gallery, March 2018


Having identified the expertise of the conservators at Norwich museum, particularly regarding feathers in my case, I contacted Conservation & Design Services to discuss my project.

I had acquired a nineteenth century Native American headdress, which I wanted cleaning and conserving.  From the first meeting onwards, I felt completely at ease with the team at Norwich and confident that they would do a great job for me.  Having visited to see work in progress I was delighted to see a transformation begin and even more delighted with the end result – it looks fantastic! The conservation report, together with research on the materials used in the construction of the headdress completed the picture.  Thoroughly professional, really nice people to deal with and highly recommended.

Alan Atkinson, March 2018


NMS Conservation & Design Services came highly recommended to us. Due to the excellent service received I could now commend their highly professional and efficient service to any organisation requiring dedicated support or advice with identifying, and addressing, collection management and conservation needs. Our brief was consistently understood throughout the process, resulting in a clear appraisal with considered and costed options for future development.

James Steward, May 2016, Director of The History of Advertising Trust


With the help of Conservation and Design Services we have undertaken a major review and storage rationalisation project relating to our collection of works on paper. From the initial site visit and action plan, to the technical services we received in order to stabilise, relocate, and safely store many vulnerable items in our collection, we have been delighted with the highly efficient and professional service provided and look forward to working with Conservation and Design Services again in the future.

Dr Peter Moore, Research Curator Gainsborough’s House, April 2016


My large ceramic pot of sentimental value suffered an accident. I was devastated. However, from the first email contact I had with the Conservation and Design Services until the final moment when a member of staff carried the pot back to my car I have nothing but praise and thanks. The end result is outstanding. Replies to emails were prompt, the details in the written estimate accurate and clear and the work was carried out quickly.

M.Watkins. October 2015


To my untutored eye the work done on conserving my C18th oriental cup is exemplary and I am delighted with it. I had been unaware of this service provided by Conservation & Design services (part of Norfolk Museums Service) and should I need similar assistance I shall return to them.

Mary E Gibson. Sept 2015


Design services were asked to take a silicon mould of a medieval seal and from the start the service was very professional and friendly. The mould is of very high quality enabling nickel replicas to be made from it. The project was finished early and the item returned to us promptly with the team following up to check that all was to our satisfaction. Overall the conservation team were excellent and I would not hesitate to use them for any future projects.

Tina Cunnell, Thetford Town Council, Sept 2015


I inherited two family miniatures in leather bound cases which were in poor condition. Conservation & Design services cleaned both images, and made a bespoke archival case to hold the original case in such a way that the ivory will be able to adjust to ambient conditions with little risk of further damage. A first class result, from an excellent studio.

Arthur Lucas, Wymondham. June 2015


A C19th portrait miniature held in the Wymondham parish archives was treated by the Conservation and Design Services in 2014/15. The conservators retouched the small paint losses, cleaned and secured all elements of the frame in such a way that they can easily be removed in future if necessary, and provided a bespoke storage box with an integral lift-out tray, both protecting the item and allowing it to be viewed with minimal handling. A detailed report of how the work was carried out and of materials used was provided. An excellent and skilled job.

Paula Lucas, Honorary Archivist Wymondham Abbey Church, June 2015


Conservation & Design services worked on conserving a range of archaeological ceramics for us as well as a section of mosaic style pavement that we excavated from a site in the Republic of Benin, West Africa.

Conservation & Design services were great to work with. They were highly knowledgeable and exceptionally good at dealing with us and the students we brought along to observe the conservation process. In particular Conservation & Design services consistently kept us up to speed on the work, including with photographic documentation of the various stages of the work, and were always happy to answer questions and modify the work as per our needs.

The final product was exactly what we wanted and was a hugely important element of the Crossroads of Empires Exhibition – many of the visitors commented on these pieces and in particular the section of mosaic pavement was a highlight of the exhibition.

Prof Anne Haour, Sainsbury Centre for Visual Art, May 2015