Jon Maxwell

Head of Design and Technical

Jon is an experienced graphic and 3D designer who has worked on a wide range of HLF projects, and over 200 temporary exhibitions over a period of eighteen years. His enthusiasm and creativity inspires the team to bring a fresh perspective to every new project.

Lynne Avery-Johnson

Lead Designer

After gaining a degree in Visual Studies at Norwich School of Art and Design in 2004, Lynne joined the Design and Technical team as a 3d Designer the same year. Lynne has worked on many of the Heritage Lottery funded capital projects undertaken by NMS ranging from gallery refurbishments through to complete museum redevelopments. Lynne can offer innovative creative solutions whilst considering budget restraints and project timescales.

Katie Jeffs


After achieving a degree in interior and spatial design at Buckinghamshire New University and having worked for NMS since 2008, Katie’s experience ranges from substantial capital funded permanent museum display projects to modest display improvements and temporary exhibitions. She can offer exciting, innovative designs whilst considering budget restraints and project timescales.

Holly Coles


Holly began working for NMS in 2012 as a Technician in the Design and Technical team. She studied, a multi-disciplined contemporary crafts course, at Nottingham Trent University. In combination with her high level of creativity she has a broad range of museum specific skills which include mountmaking, framing and installing international exhibitions. She became 3D Designer in 2015 and has since worked on museum exhibitions and HLF projects across the 9 NMS sites.

In 2019 she obtained a V&A and Icon Conservation & Collections Care Technicians Diploma.

Natalie Mead

Design & Technical Coordinator

Natalie joined Norfolk Museums Service in 2007. She studied Fine Art at Southampton Solent University and has worked front of house in a variety of London museums before starting work at Norwich Castle Museum.

Natalie’s role in the department is to coordinate the design and technical work required for capital funded projects and temporary exhibitions across the service.

Kate Raczynska

Design & Technical Coordinator

Kate joined Norfolk Museums Service in 2018 as a Teaching Museum Trainee working on Armistice: Legacy of the Great War in Norfolk temporary exhibition at Norwich Castle Museum. Passionate about social history, Kate studied Modern History at University of East Anglia. She is now able to utilise her interests and skills working on a variety of projects within the heritage sector.

Like Natalie, Kate’s role in the department is to coordinate the design and technical work required for capital funded projects and temporary exhibitions across the service.

Alexander Norcross-Robinson

Lead Technician

Alexander is our lead technician. A cabinet maker by trade and with over twenty years service he has gained many and varied specialist museum skills. Picture framing, art handling, mount making or understanding conservation issues Alexander is able to think quickly and problem solve while installing major exhibitions.

Amber Doxey

Design & Technical Intern

Amber graduated from Nottingham Trent University in 2018 after studying Theatre Design. Amber has been involved with NMS since 2013, starting as a volunteer, based at Time & Tide Museum. After finishing university, she returned to volunteering at Time & Tide Museum and was able to put her new skills to use helping to design, curate and install their exhibitions.

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